New customers must fill out a New Customer Agreement and pay an $84 deposit before service can begin. Sign up for service in-person at City Hall, or send your completed agreement along with a photo of your ID to Contact@Halseyor.gov. Deposits can be paid online (3% convenience applies to all card transactions). Please reference the address and "account deposit" in comments field when paying deposit online. New to Halsey? Sign-up in office and we will provide you with a Welcome Packet that will provide information about other utility providers, amenities in Halsey, and more. A digital version of the packet is also available below.
Deposit Policy
Deposits will be returned to home owners when payments have been made on-time for twelve consecutive months. Renter's deposits will be kept on file and applied to the final balance or refunded via check to the address on file (if no balance owing) when service is discontinued.
Payment Schedule
Bills are mailed on or before the first day of the month and are due on the 25th of the following month. Accounts that have not been paid by the 5th of the month following the due date are considered late and will incur fees. If the account remains past due after the 15th, additional fees will be assessed and a past due notice will be placed on the door of the residence prior to service being discontinued the following business day. For monthly past due and shut off notice dates, please view the City Calendar. Having financial difficulty? There may be options available to you. Please visit the Utility Bill Assistance Page.
How to Pay Your Bill
- In-Person: Payments can be made via cash, check, or card* in-person at City Hall.
- 24-Hour Drop Box: There is a 24-Hour payment drop box located behind the building in the north parking lot. Please do NOT place cash in the drop box.
- Online & Phone Payments: Card* payments can be made online or over the phone by calling 541-369-2522 during normal business hours.
- Direct Pay-We offer a Direct Pay (Auto-Pay) Program that allows customers to have their monthly utility payment automatically deducted from a checking or savings account on the due date (the 25th of the month or the following business day). Enroll by the 20th of the month to start Direct Pay the following month. For more information, to enroll, or make changes to an existing Direct Pay, please see the Direct Pay Enrollment/Change Form below.
Please Make Checks Payable To: City of Halsey
Mailing Address: PO Box 10, Halsey, OR 97348
*Please Note: All credit/debit transactions are charged a 3% convenience fee by our card processor.
VOLUNTARY TEMPORARY SHUT OFF
Snowbird? Long vacation or absence? If you intend to vacate your property temporarily, and the property will be vacant for at least 60 days, you may request a voluntary shut off. This will keep you from paying the monthly base rate while away. There is a $25 fee to temporarily disconnect your service, and a $25 fee to reinstate it again, which is a considerable savings over paying the base rate for two plus months. Partial months will be pro-rated. Please fill out the Stop Service Request below, or contact us to make arrangements.
STOP SERVICE REQUEST
Please provide at least 2 business days notice for your request. Requests that fall on a weekend or holiday will be processed the next business day.
Supporting Documents
Direct Pay Enrollment/Change Form
New Customer Agreement
New Resident Welcome Packet
